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We're hiring!

Customer Service Representative

We are looking for a highly motivated Customer Service Representative to join our gaming zone. The ideal candidate will have excellent communication skills, high energy, and the ability to provide excellent customer service to our clients. The candidate should be comfortable with handling complaints, demonstrating gaming skills, and ensuring safety in the gaming zone. The candidate should have basic sales skills and be able to read and communicate in Basic English, Hindi, and the local language.

Bangalore

Job Location

Job Type

Full-time

Experience

8+ Years

Key Responsibilities & Deliverables

  • Greet customers as they enter the gaming zone and assist them in finding the games they are interested in

  • Provide excellent customer service by answering customer inquiries, resolving complaints, and maintaining a friendly demeanor

  • Demonstrate gaming skills to customers and explain gaming rules and techniques

  • Ensure the safety of customers in the gaming zone by adhering to all safety regulations and monitoring the activities of customers

  • Suggestive selling to customers and achieve sales targets

  • Maintain the cleanliness and upkeep of the gaming zone

  • Train and guide new employees on customer service, complaint handling, and gaming skills

  • Keep up-to-date with gaming trends and developments in the gaming industry

  • Complete other tasks assigned by the management team

Other Open Positions

Marketing Executive/Senior Marketing Executive

Dynamic Marketing Executive skilled in developing and executing impactful digital marketing strategies, encompassing SEO, content creation, social media engagement, and data-driven insights to drive brand growth and customer engagement.

Patient Care Assistant (For Games Zone)

Compassionate Patient Care Assistant dedicated to ensuring guest safety and comfort within the amusement industry. Skilled in emergency response, guest assistance, and maintaining a secure environment for a positive visitor experience.

Management Intern (Sales & Operations)

Results-driven management intern with a focus on sales and operations within the amusement industry. Collaborative and innovative, contributing to guest satisfaction, process enhancement, and business growth in a dynamic FEC or games zone environment.

Receptionist/Office Assistant (Cum Tele caller)

Strategic Amusement Industry IT Executive driving seamless operations through advanced IT infrastructure, cybersecurity implementation, and innovative digital experiences for enhanced guest engagement in Games Zones and FECs.

IT Executive/Senior IT Executive

Strategic Amusement Industry IT Executive driving seamless operations through advanced IT infrastructure, cybersecurity implementation, and innovative digital experiences for enhanced guest engagement in Games Zones and FECs.

Technician (Bowling/Arcade)

Highly skilled Amusement Industry Technician with a proven track record in managing technical operations, ensuring safety compliance, and enhancing guest experiences within Games Zones and FECs.

Senior Technician/Manager Technician (Bowling/Arcade)

Highly skilled Amusement Industry Senior Technician with a proven track record in managing technical operations, ensuring safety compliance, and enhancing guest experiences within Games Zones and FECs. Adept at leading teams, implementing innovative solutions, and maintaining equipment to deliver exceptional entertainment value while prioritizing safety and efficiency.

Purchase Executive

The Purchase Executive role is pivotal in orchestrating the procurement landscape, ensuring the efficient acquisition of goods and services through adept supplier relationships, strategic negotiation, and impeccable record-keeping. This role is integral to maintaining seamless operational flow while optimizing costs, all while adhering to procurement standards and practices.

Account Executive/Finance Executive/Head Cashier/MIS Executive (With account knowledge)

The Account Executive will be responsible for overseeing the financial activities of the gaming zone, including managing accounts, preparing financial reports, and ensuring compliance with accounting procedures and standards.

HR Recruiter Cum Admin

We are seeking an experienced HR Recruiter and Admin to join our team. The ideal candidate will be responsible for managing the recruitment process, appraisal, and retention of employees, and providing administrative support. The successful candidate will have recruitment experience in the service industry, strong interpersonal skills, and the ability to work independently.

General Manager/Asst. General Manager/Center Manager

We are looking for an experienced and dynamic General Manager - Operations to oversee the entire operations of our gaming zone. The ideal candidate will have vast hospitality knowledge and a proven track record in business achievements.

Floor Manager/Operations Manager/Duty Manager

We are seeking an experienced and driven Operations Manager to join our gaming zone team. The ideal candidate will have a minimum of 5 years of experience in the related industry, with at least 3 years of experience as a manager level.

Skills & Requirements

  • Minimum 12th pass

  • Basic sales skills

  • Excellent communication skills in Hindi and the local language

  • Ability to read in English

  • High energy and positive attitude

  • Comfortable with handling complaints and providing excellent customer service

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